Shipping policy
United States Shipping Policy
Shipping area
We currently ship only to addresses within the United States. We do not ship internationally.
Order processing
Orders are generally processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Processing may take longer during holidays, high-volume periods, or when we need to confirm order details.
Shipping options and costs
- Standard shipping: $2.99 per order when the order subtotal is under $49.00.
- Standard shipping: free on orders of $49.00 or more.
- Express shipping: $15.00, where that option is shown at checkout. Express is not available for every product.
Available shipping methods, delivery estimates and final shipping charges are shown at checkout before payment.
Delivery time
After shipment, delivery typically takes 3–10 business days. The delivery estimate shown at checkout for the shipping method you select is the most current estimate for your order.
Split shipments
Some items are fulfilled by third-party suppliers and warehouses, so items in one order may ship from different locations and arrive in separate packages.
Tracking
When tracking is available, we email tracking information to the address provided at checkout after your order ships. Carrier scans can take time to appear. You can also use our Track your order page.
Address changes and cancellations
Please check your shipping address carefully before placing your order. If you need a change, contact us as soon as possible at support@aurasunny.com or through our Contact page. We can make a change or cancel an order only before it has entered fulfillment.
Delays, lost packages and returned shipments
Delivery dates are estimates and can be affected by carrier delays, weather or other events outside our control. If a package seems delayed or lost, contact us and we will review the tracking information with you. Packages returned to us because an address was incomplete or incorrect may need additional shipping charges before they can be sent again.